FAQs
Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long will it take for my order to ship
A: Orders are typically processed and shipped via USPS within 3–5 business days.
Q: Will I receive tracking information?
A: Yes, once your order has shipped, we’ll send you a tracking number by email.
Q: Do you offer expedited shipping?
A: At this time, we only offer standard USPS shipping, but we may offer expedited options in the future.
General
Q: What types of leather do you use?
A: We craft all our products from premium 6 oz vegetable-tanned, full-grain cow leather for lasting durability and a rich, natural patina over time.
Q: Are your products handmade?
A: Yes! We use a combination of precision tools and old school techniques ensuring a high standard of quality every time.
Q: Can I order a custom design?
A: Absolutely. You can browse our Custom Shop or contact us for special requests. Custom orders may require additional processing time.
Q: Do you offer gift cards?
A: Yes. Our gift cards never expire and can be used toward any purchase on our website.
Returns, Exchanges, and Policies
Q: Can I return or exchange my purchase?
A: All sales are final, so we are unable to accept returns or exchanges.
Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll work with you to make it right.
Q: Do gift cards expire?
A: No, our gift cards never expire and can be used toward any Lunar Copper Co product.
Q: Can I cancel my order after it’s placed?
A: Because we begin processing quickly, orders cannot be canceled once placed. Please review your order carefully before checkout.
Q: What if my package is lost in transit?
A: Once shipped, USPS is responsible for delivery. If your package is lost, we’ll help you start a claim with USPS.